Medical UX Design

Healthcare UX or user experience plays a crucial role in the healthcare setting. With the increased use of technologies, user experience in healthcare requires special attention from developers and designers. At OSP, we understand why healthcare UX design matters. So, we can design an interactive UX interface with a wide spectrum of technical capabilities. We can ensure that healthcare UX/UI design for wearables, software solutions, apps, and more will offer patients a more personalized experience and ultimately boost healthcare practices.   

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Explore Healthcare UX

The increasing demand for medical wearables has pushed developers to include all necessary functions. Since most users are technically competent today, they demand wearable healthcare devices with intuitive design and gamification. Chronic, behavioral, and geriatric patients will also benefit from easy-to-use medical wearables. Besides, integrating essential clinical applications into these wearables will help healthcare providers ensure better treatments and outcomes.   

We can help providers and medical wearable makers with healthcare UI/UX for their wearables. We can integrate digital health into these smart wearables. And the UX design will urge users to download the app to ensure smooth functioning. Besides, we can include colorful data visualization methods to help patients better understand the different metrics.   

Healthcare UX for RPM and telemedicine solutions can transform care processes and patient satisfaction. Like practice management solutions, RPM and telehealth can boost patient engagement through interactive user experience designs. At OSP, we know that healthcare UX solutions for RPM and telehealth applications must cater to the current needs of patients and providers. So, we can focus on those parameters when designing the user experience for RPM and telehealth software applications.  

With utmost clarity, we can design RPM dashboards that effectively reflect all patient vital signs in real-time. This can help doctors to make better clinical decisions. Besides, we can design telehealth video and audio consultation interfaces that will enable patients to share their perspectives.   

Voice interfaces are among the most useful and popular healthcare UX design trends. Since it’s extremely useful for providers and patients, developers tend to give more attention to this today. As voice interface usage helps providers perform tasks without touching the display, it’s essential to ensure that the medical application switches to the accurate screen. We at OSP can leverage our clinical UX expertise to design such displays for voice interfaces.   

We can design UX for healthcare voice interfaces that will increase the credibility of medical software applications. Besides, we will also ensure the voice interface UX/UI design suits highly specialized users like surgeons, patients with special needs, and even clinical staff.  

With digitization, designers can enhance UX for healthcare in multiple ways. And interactive chatbots are one of the ways. Since chatbots offer convenience in communicating with healthcare facilities, developers must pay attention to users’ experience using them. We can relate to this, so we can create interactive chatbots that will simplify provider-patient communication.   

Further, we can design chatbots to help providers alleviate healthcare support systems. Also, the chatbots can provide relevant, meaningful, and well-written responses that will be easy to understand. Besides, we can design chatbots that offer appointment booking services, medication reminders, and regularly check health conditions. With such healthcare UX interaction, we can also boost your patient engagement systems

The current healthcare ecosystem has a growing popularity of digital therapeutics. As digital therapeutics delivers clinical intervention through evidence-based software solutions, developers believe it’s essential to ensure users’ experience thoroughly. DTx solutions ensure the treatment, management, and prevention of various conditions and diseases. So, the usage of DTx via smartphone app must be user-friendly and easy to understand.   

At OSP, we assure you that we can create a great healthcare user experience for DTx applications. We can design DTx interfaces that distinguish the application from other health apps. Besides, we will also ensure that the DTx app doesn’t easily burn out and helps patients increase their adherence to care plans as long as required.   

Virtual Reality in healthcare is flourishing gradually. This technology helps patients to simulate situations and gain different medical experiences like complicated treatment procedures. So, it’s essential for healthcare UX solution developers to ensure proper integration of medical applications with this VR/AR technology. As healthcare management solution developers and designers, we can create and integrate health apps with AR and VR.   

With AR/VR having multiple uses across healthcare settings, we assure you that we can design the apps most interactively. Further, the user experience design for VR/AR integrated apps will ensure that patients, doctors, and other administrative staff can use them easily. And we’ll ensure that these support tasks like treatment plans, remote scanning, medical education, and more.   


Enhanced healthcare UX designs for medical HIPAA-compliant solutions mean better-informed patients and more engagement. OSP can ensure that UX design in medical software solutions helps patients gain more insights effectively and even strengthen their relationship with providers. And with correct information, patients can make informed decisions, thus boosting the care practice. Besides, healthcare UX can reduce human errors, which will also help patients.

Healthcare user experience determines a lot about patient engagement and satisfaction levels, which indirectly reflects in the ROI of the medical practitioner. That means a great UI/UX design for healthcare applications can boost providers' revenue, as patients’ satisfaction levels will increase. OSP can create such health applications with intuitive UX designs to increase providers’ ROI and profitability. 

With interactive healthcare UX designs, patients are better informed and satisfied. And this indirectly boosts their care experience levels. Patient experience matters a lot to healthcare providers today, so they tend to ensure the best healthcare UX solutions to help them retain their patients. OSP can help providers retain patients by offering the best user experience design in healthcare. And high patient retention means increased savings and more profits.

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Healthcare UX Design Services


UX Design for Healthcare Systems

  • Consultation and evaluation of the organization's requirements
  • A broad range of infographics and typography for engaging visuals
  • Innovative wireframing for representation of page structure
  • Testing for ensuring healthcare UX compliance
  • UX design for mobile healthcare applications according to brand image

Healthcare UX Design Solutions

  • Design of medical dashboard for hospitals and clinics
  • Formulation of product strategy and UX road mapping
  • Design and testing of UX for custom-developed healthcare applications
  • UX research to identify ideal design and finalize requirements
  • UX testing and validation against established standards

Design Services for mHealth

  • Specialized UX design and testing to help aging seniors
  • Interactive UX design for remote patient monitoring applications
  • UI/UX design for customized hospital information management systems
  • Extensive testing of the UX to ensure an impactful user experience
  • Conceptual wireframing to assess design feasibility

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Frequently Asked Questions

UX or user experience includes everything about a user’s interaction (or experience) with a company’s products or services. Healthcare UX is the user experience design for any products or services for the healthcare industry.   

UX allows users to easily navigate a website or mobile application and browse through all the functions and features. This is especially important for healthcare products since they will be used for finding medical services.  

As the healthcare industry continues to adopt newer technologies like mHealth and telehealth, these must deliver a good user experience. The UX of healthcare software, applications, and services determine how easy it will be for users to find what they are looking for and their overall experience. A bad UX might prevent more people from using the applications and their corresponding services.   

The impact of UX is the faster adoption and acceptance of medical software applications and various services that come along with it.  

UI stands for the user interface. It is anything that users may interact with for using digital products or services. This can include the screen, keyboard, peripherals, and others when using software or mobile applications.   

For healthcare, UI consists of everything that enables users to interact with a product or service using digital technologies.

  • IoT-based medical wearable devices  
  • Virtual and Augmented Reality (AR/VR)  
  • Artificial Intelligence (AI) based chatbots.  
  • Mental health applications   
  • Voice-based interface  
  • Digital Therapeutics  

Accessibility and Compliance  

While web accessibility and compliance are essential, achieving both and having a unique user interface is difficult.   

Ease of Navigability  

If healthcare products and services are difficult to navigate, they create anxiety and might discourage users from using them. This can be especially true for seniors who are likely to find it difficult to navigate newer technologies.  

Multiple Types of End Users  

A healthcare product or service used by patients on one end will also be used on the other end by the professionals. These can include doctors, nurses, therapists, technicians, etc. The UX needs to be good for all stakeholders involved.  


This indicates an application’s ability to exchange and use data from other applications that would have been developed differently. Interoperability is difficult to implement, and designing the UX of integrated systems is challenging.   

Understanding User Needs  

Not all users are the same. Some, mostly seniors, may struggle to use certain products or services. Designers must be mindful of varying user preferences and aptitudes in using the products.  

The healthcare industry is continuing to experience innovation and adopting newer technologies rapidly. Many of them are seen as viable solutions for challenges in the industry. So, it is important for healthcare technology companies to design the UX in such a way that it will benefit all users. Only some users might be comfortable using technology to access healthcare services and prefer the old-fashioned way of going for clinical visits.  

In light of this, healthcare UX plays a major role in boosting the acceptance of software products and services. As the industry adopts newer technologies, the UX will be central in shaping people’s experience with them.

UX stands for user experience. It involves everything in the users’ interaction with any products and services. When it comes to healthcare, the UX determines how the users feel about utilizing medical services or the quality of their interaction with the products. So, it goes without saying how important UX is when building healthcare products or formulating relevant services.   

Healthcare services are increasingly being delivered through digital mediums, and a good UX for these applications will ensure that the users will be comfortable using them. Subsequently, this will boost the usage and acceptance of tech-based services, which will steer the industry into the future.

Important steps involved in UX design –   

 Research About the Target Audience  

This is the vital first step, resulting in most subsequent important decisions. Knowledge about the targeted users of the healthcare app provides perspective on how the experience should be crafted.  

Prepare a Framework  

This includes identifying the problem the app will address, the solutions offered, important performance metrics, and, most importantly, how the users will benefit from this application.  

Design User Flows  

This indicates how the users will move from one function to the next when performing any application activity.  


These will be the initial visual representation of the framework and ideas from the previous steps. It helps designers get a better perspective.  

Finalize Designs  

In this stage, the mock-ups will be converted into the actual visuals that users will use in the application.   


The final designs will be used to make a working application prototype, which will be tested to check for functionality and bugs.  

Final Development  

Once the prototype is tested, and the design is agreed upon, it is time to develop and launch the application.  

UX indicates the user experience with a product or service. In healthcare, the users’ experience will determine how they feel about products. Needless to say, how they feel is vital for the growth of the healthcare technology industry. As the industry adopts technologies across all its workflows and operations, the user experience will determine the efficiency and clinical outcomes. This is why it is extremely important to have good UX design across all the products and services in healthcare.

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