Patient Portals in Healthcare

Patient portals for healthcare are websites or applications which patients can use to view their electronic health records. Patients can log in to a patient portal and view their test results, prescriptions, consultation summaries, and medical data such as allergies, immunizations, and previous medications. People can also request prescription refills, schedule appointments, update insurance information, complete in-take forms, etc. Patient portals enable people to participate in their care journey and even ask questions to their physicians for clarification. As a result, healthcare patient portal systems can act as patient engagement systems 

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The ability to schedule appointments online through patient portals benefits the patients and providers. OSP can design and build a healthcare patient portal allowing people to schedule appointments online within minutes. This will eliminate the need to call the clinic and ask for available time slots. The clinical staff, too, won’t need to attend phone calls and manually check for available appointment timings. Our patient portal software will show the availability of physicians and enable people to book a time without hassle.   

Additionally, the patient could cancel and reschedule appointments in case of unforeseen circumstances. This will go a long way in preventing missed appointments.  

An integrated patient portal is a type of patient portal system that is a part of larger healthcare provider solutions like hospital systems or practice management solutions. Integration with other medical software engenders easy electronic data exchange, enabling providers and staffers to access the required data easily. OSP can build a patient portal software solution and custom APIs to facilitate healthcare interoperability with other solutions.   

Interoperability with other software will allow them all to communicate with one another. This means that all departments at hospitals or members of the staff at clinics can fetch necessary information in seconds. As a result, there is cohesion and efficiency in day-to-day operations.  

Care begins when a person leaves a clinic after a consultation. But it is common for people to have queries about their medications, diet, or treatment. But the hassle of booking another appointment for this prevents most people from resolving their doubts. OSP can develop a patient portal system with a chatbot feature for people to talk to their doctor privately. This will encourage more people to have greater involvement in their care and build a rapport with their providers. It would be especially helpful for people with chronic diseases.  

 HIPAA compliance is an integral aspect of our patient portal development process, and we ensure that in all of our custom healthcare solutions.   

People are known to have greater involvement in their care if they know their condition. OSP has nearly a decade of experience with patient portal software development and can build patient portals to allow physicians to share educational materials. These materials can be customized according to patient needs. This feature in patient portals educates people about their disease, its causes, and how to manage it. It is known to help people manage their conditions better and also help with population health management 

Additionally, accessing educational content about one’s disease helps integrate care management. As multiple doctors collaborate in this type of care, patient awareness would lead to better outcomes.  

The ability to make payments online and view own payment history is integral to telehealth. OSP’s experience in the healthcare technology provides significant insight into custom patient portal development. We can develop patient portals with features for secure online payment that will allow people to make payments from any location. This is especially helpful for patients who avail remote care and face difficulty traveling to the clinic to pay on-site.   

This type of patient portal in healthcare can be accessed through mHealth applications and internet browsers. The patient information is stored securely in remote servers and, thanks to the adoption of cloud computing in healthcare, can be accessed from our platform.   

Patient portals are websites where people can view their protected health information. To do that, each patient must have credentials to log in to their profile to access their medical information. Custom patient portal software development must ensure that patient portal solutions have secure profiles for every patient that can be accessed privately. OSP can design and develop such patient portal solutions to facilitate secure login for people.   

Secure access to their health information makes people more involved in their care. Moreover, it also engenders better medical records management since people are familiar with their EHR. This is important for integrated healthcare systems where multiple physicians would be coordinating care and helping patients stay abreast of any developments.  


Telemedicine is one of the most promising technologies in the medical industry. It can expand access to care for people living in distant locations without experienced doctors or facilities. But it needs patient involvement for faster adoption and acceptance. Online patient portals are an excellent way for people to be more involved in their care. It allows people to maintain a lasting rapport with their providers and communicate with them regularly.

Patient portals are an important tool for improving medical outcomes. They enable people to view their health information and be aware of the latest results, reports, and diagnoses. Furthermore, the ability to contact physicians at any time for clarifications further improves adherence to doctors' advice. Since online patient portals are integrated with EHRs, the insights derived from clinical data analytics and healthcare analytics solutions can be uploaded to the records for better outcomes.

Chronic diseases are among the most widespread illnesses in the country. Public health experts are calling it a medical crisis that needs urgent intervention. Patient portals for healthcare encourage people to track their health closely and adhere to medication routines better. Moreover, knowing one's test results and diagnosis, coupled with being able to talk to the physician at any time, results in better disease management.

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Patient Portals Development Services


Development of Patient Portals For Secure Access to Medical Data

  • A systematic view of test results, scans, diagnoses, prescriptions, and discharge summaries
  • Customized educational materials regarding post-treatment lifestyle
  • Password-protected secure login for authentication of patient identity
  • Viewing of personal health histories, allergies, immunizations, and demographic information
  • Upload of clinical documentation of patients obtained from other providers or clinics.

Design of Patient Portals For Simplified Appointment Management

  • Feature to schedule appointments online and reschedule them at per convenience
  • Detailed view of appointment histories for patients
  • Online pre-registration or intake forms to lower wait times 
  • Automated appointment reminders through text messages or patient portal notifications
  • Online forms for surveys to know the overall patient experience

Patient Portals with Features for Requests, Insurance, and Payment Management 

  • Secure viewing of payment and billing histories
  • Detailed views of insurance coverage and explanation of benefits
  • Editing of patients’ health and contact information
  • Feature to request prescription refills
  • Secure messaging between doctors and patients

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Frequently Asked Questions

A patient portal for healthcare is a secure website that provides patients with fast and round-the-clock access to personal health information that can be accessed from anywhere.

  • Improved patient engagement  
  • Fast and simple online prescription refill requests  
  • Secure access to patient data 24/7  
  • Accessible from anywhere through smartphones, tablets, or laptops  
  • Immediate views of testing results and radiology reports  
  • Ability to send notifications to patients about upcoming appointments, follow-ups, payments, etc.  
  • Online in-take forms to reduce wait times at the clinic or hospital  

Patient portal software allows people to view their medical records securely from anywhere. They only need access to an internet connection and an electronic device like a smartphone, tablet, or computer. So they can view their test results, diagnoses, prescriptions, upcoming appointments, payment balances, etc.   

Patient portal systems also enable people to schedule appointments from anywhere at any time and cancel them to reschedule again. Moreover, patients can also set automatic reminders for appointments. Some of the latest patient portals for healthcare also allow people to communicate with their providers individually. This allows them to ask their doctors any queries about treatments, medications, diet, lifestyle, etc. Such a feature is helpful for patients to get more clarity about their conditions and make informed decisions. It is not an exaggeration to say that patient portals in healthcare boost patient engagement.  

Patient portal systems allow patients to be more involved in their care journey. Right from scheduling appointments to making final payments, a patient portal facilitates many things. People can log in to their patient portal securely from anywhere to see their medical test reports. They can then ask their doctors for any doubts about the same from the portal or during an appointment.   

Seeing their own test results and staying abreast of any developments allows patients to track their treatments better. This is especially helpful for chronic disease patients who need prolonged treatments and numerous follow-ups. Simply put, patient portal software is known to boost doctor-patient engagement, which in turn has improved the overall clinical outcomes.  

  • Faster Patient Enrolment  

A patient portal system allows people to fill out the intake forms before entering the clinic. This prevents the front-office staff from giving out the forms to patients in the waiting room and processing each of them manually. People can fill those out when they finalize their appointments and submit them electronically, lowering the administrative burden for the clinical staff.  

  • Streamlined Appointment Management  

Patients can schedule appointments on the portal anytime with a few clicks. This is reflected on the providers’ side, where the staff can manage the physician schedules accordingly. Furthermore, if a doctor gets called away in an emergency, the staff can notify all the patients through the portal accordingly. This is beneficial to the front-office staff as it helps with appointment management.   

  • Establishment of Telemedicine  

Telemedicine involves disseminating medical services remotely over the Internet using mobile applications. With a patient portal, people can schedule virtual consultations or even chat-based ones with their doctors. This eliminates the need for people to come for in-person visits for avoidable situations, allowing doctors to focus more on patients with serious issues.    

  • Increased Patient Loyalty  

A patient portal for healthcare boosts patient engagement. It is well-known that good engagement builds patient loyalty toward providers in the long run.  

  • Know the intended audience  
  • Determine the top priorities of the intended audience  
  • Find a software company for the development  
  • Finalize the features of the portal according to the needs of your organization  
  • Develop the portal   
  • Deploy it for your organization  
  • Carry out comprehensive testing as per established standards  

  • Lowers administrative overhead  
  • Reduces the need for in-person visits for patients  
  • Frees up time to see more patients  
  • Enables better management of patient appointments  

  • Appointment scheduling  
  • Viewing medical history  
  • Filling out patient in-take forms online  
  • Viewing bills and making online payments  
  • Viewing billing and payment history  
  • Feature to post queries to providers   

  • Cost of development  
  • Complying with evolving government regulations   
  • Changing technologies that create technical challenges  
  • Ensuring data security  
  • Building an intuitive UI/UX  

The cost of building a patient portal involves many factors; the chief among them is hiring the right talent and acquiring the necessary technology stack. The development team may either be in-house or be composed of developers hired on contract. The latter is cheaper since they can be retained on an ad-hoc basis. Furthermore, hiring developers from Asia is significantly less expensive than those from Europe or North America. Additionally, the list of features involved also determines the final cost. So, it can range anywhere from $75,000 to over $250,000

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