Salesforce health cloud implementation helps healthcare organizations achieve a patient-centric approach with improved patient-provider communication. OSP will empower your organization with the healthcare cloud to help serve your patients and stakeholders better. The Salesforce cloud platform will enable you to consolidate all the patient information into one repository and obtain useful insights. We bring more than 14+ years of health tech experience and expertise to help hospitals, clinics, private practices, and payers deliver personalized patient-centric experiences.
Having the entire clinical histories of the patients allows providers to customize each patient's care journey. This includes booking follow-up consultations, sharing educational materials, and clarifying any doubts about the treatment. This creates a doctor-patient rapport, encouraging people to be more involved in their care and boosting the overall patient experience.
OSP's Salesforce Health Cloud solutions will foster a seamless exchange of medical information among the existing systems. As a result, clinicians and the administrative staff can have hassle-free access to the necessary data and boost their productivity. Implementing a healthcare cloud also introduces healthcare automation solutions, increasing the efficiency of everyday operations. These benefits eventually translate into improved patient care and better resource utilization.
The Salesforce Cloud for healthcare organizes all the clinical information into one location. This eliminates data siloes and makes the data readily available in emergencies. Access to patients' data during emergencies empowers providers to make informed treatment decisions and prevent adverse side effects. In other words, the cloud improves the emergency response capabilities of healthcare organizations.
We’ve reached out and found companies like OSP to create our technology. This is my first time working with a company that has been so thorough. These guys are amazing. If you really are looking for someone for a technology solution, these guys are the real deal.-- Stephen Carter
We reached out to OSP to provide an estimate on a technology solution we were interested in developing. From the initial conversation, the team was professional, courteous, and thorough. We were able to make a quick decision to move forward with OSP because we were confident that our requirements were accurately captured and the development deliverables and associated costs were clear.
The OSP development team stayed on schedule and within budget throughout the build phase and provided weekly communications to keep our team informed along the way. If we require application development in the future, OSP will be the first call we make.-- Selita Jansen
We have worked closely with OSP for two years, meeting twice a week to work through development requirements, strategy, design, progress, and support. OSP has become an integral part of our business, and our mutual teams work together as one team. OSP tackles problems that arise with integrity and operate with respect for budgeting.-- Charlie Langdon
Yes, I would certainly recommend their services because they were diligent and the offered price was very reasonable which is a challenge these days to get a great product at excellent pricing.-- Bert Lurch
We built a tailored RPM solution with telehealth features.
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We built a custom medical billing, credentialing, practice management suite.
OSP developed a web-based application to streamline the process of diagnosing diabetic retinopathy.
We built a technology solution to address the shortage of Maternal Fetal Medicine experts.
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Here are the steps for integrating data from EHR systems into Salesforce Health Cloud –
1. Assessment and Planning
The first step towards EHR data integration is carrying out a thorough assessment of an organization’s needs. Subsequently, identify the EHR system and the types of data to integrate. This may include patient demographics, medical history, medications, lab results, etc.
2. Choose Integration Method
Determine the integration methods that best suit your organization’s requirements and the capabilities of the EHR system(s) –
3. Data Mapping and Transformation
Map the data fields and elements between the EHR system and Salesforce Health Cloud. Later, implement data transformation processes to convert data from one format to another to ensure system compatibility.
4. Authentication and Authorization
Implement authentication and authorization mechanisms to ensure only authorized users and systems can access and exchange patient data. This is vital to ensure HIPAA compliance.
5. Development and Integration
Develop the integration code needed to establish the connection between the EHR system and the Salesforce Health Cloud.
Carry out comprehensive testing of the integration, including the accuracy and integrity of the data, along with the system performance. Also, ensuring a seamless data flow between the EHR and the cloud platforms is vital.
This phase involves conducting tests to ensure that the integration complies with regulations and that the data is secure.
Train the users on properly using the cloud and the integrated EHR.
Health Level 7 (HL7) is a set of international standards for exchanging, integrating, and sharing electronic health information in the healthcare industry. HL7 is important for integrating healthcare data with Salesforce Health Cloud by providing a standardized framework for data interchange between different healthcare systems. Its role in healthcare integration includes –
HL7 defines standardized data formats and structures for various types of healthcare information, including patient demographics, medical records, laboratory results, and more.
HL7 standards promote interoperability by enabling different healthcare systems, such as Electronic Health Records (EHR), laboratory information systems, and billing systems, to communicate and exchange data seamlessly.
HL7 defines data exchange protocols and messaging standards for medical data. The most widely used HL7 standard for messaging is HL7 Version 2 (HL7 v2). Salesforce Health Cloud can implement HL7 messaging protocols to send and receive healthcare data messages.
Structured data elements ensure that healthcare information exchanged through HL7 messages includes standardized and structured information. This is important for accurate interpretation and integration into the Salesforce Health Cloud.
Integrating healthcare data using HL7 ensures that data exchange and integration efforts comply with these regulations, reducing the risk of non-compliance.
Major security considerations when integrating healthcare data with Salesforce Health Cloud:
The integration must comply with regulations like HIPAA that stipulate a certain level of data security. Violation of the regulation can result in serious legal consequences.
The data transferred between systems must be encrypted to prevent unauthorized access.
Implement strict access controls to ensure only authorized personnel can access the sensitive information.
This is a must for all types of organizations. A plan must be in place to respond to data breaches and cyber-attacks.
Data backup needs to be created in case of sudden loss due to disasters or system failures.
Audit trails create a trail of access and all system activities. It acts as a deterrence against unauthorized activity.
Periodic security testing involves cybersecurity experts trying to breach the system to find and report vulnerabilities intentionally.
Steps in establishing a secure API connection between Salesforce Health Cloud and a third-party healthcare application involve –
1. Define Integration Goals
Identify the data to be integrated among the platforms and define the goals of the process.
2. Identify Authentication Mechanisms
Determine the authentication and authorization mechanisms like OAuth 2.0, API keys, or token-based authentication for securing the API connection.
3. Review Regulations
Any activity involving healthcare data would involve regulations. It is essential to review the latest regulations involving the integration and use of data.
4. Select API Integration Models
Choose the appropriate API integration methods based on the capabilities of both systems. This could involve RESTful APIs, SOAP APIs, or other communication protocols.
5. Create API Credentials
Generate API credentials, such as API keys or OAuth client credentials, for both Salesforce Health Cloud and the third-party application. These credentials are used for secure authentication.
6. Configure Salesforce Health Cloud
In Salesforce Health Cloud, configure the API settings to enable external access and define the scope of data that can be accessed through the API.
7. Develop API Endpoints
Develop API endpoints within Salesforce Health Cloud that expose the necessary data and functionalities for the integration. Implement proper access controls and data validation.
8. Establish Data Mapping and Transformation
Define data mapping between Salesforce Health Cloud and the third-party application to ensure data is exchanged in a compatible format. Implement any necessary data transformations.
9. Authorization and Consent Management
Implement authorization mechanisms to control which API users and systems have access. If patient data is involved, consider consent management processes to ensure compliance with data privacy regulations.
10. Test and Validate
Conduct thorough testing of the API connection to ensure that data is exchanged accurately and securely.
11. Secure Data Transmission
Implement secure data transmission protocols, such as SSL/TLS, to encrypt data in transit between Salesforce Health Cloud and the third-party application.
12. Deploy and Monitor
Deploy the API connection in a production environment and continuously monitor its performance, security, and compliance. Implement a plan for handling updates and maintenance.
FHIR defines standard data formats and structures for various types of healthcare data. This is the first step in enabling the exchange of information between systems. It paves the way for the development of integrated healthcare solutions.
FHIR enables two or more healthcare systems having varying data formats and standards to exchange data seamlessly.
When two systems need to be integrated, FHIR assists with mapping the data fields in both. As a result, the data exchanged among them can be placed in their respective positions.
FHIR uses RESTful APIs for retrieving and sending data from/to diverse healthcare systems and applications.
Salesforce Sales Cloud has a standard CRM data model includes objects like leads, accounts, contacts, opportunities, and products. Salesforce Health Cloud is designed to integrate with healthcare systems, electronic health records (EHRs), health information exchanges (HIEs), and other healthcare applications to exchange data.
Salesforce Sales Cloud integrates with various third-party applications and systems to support sales, marketing, and customer service workflows. But it also has a certain level of healthcare-specific integration capabilities.
Salesforce Health Cloud takes a patient-centric approach, allowing healthcare providers to create detailed patient profiles, track patient interactions, and coordinate care. Salesforce Sales Cloud manages customer accounts and processes, emphasizing lead conversion, opportunity management, and tracking of sales pipelines.
Here’s how Salesforce Health Cloud uses customization to meet the unique requirements of healthcare organizations:
Salesforce Shield is a suite of security and compliance features and functionalities designed to enhance data security and maintain compliance within Salesforce offerings, including Salesforce Health Cloud and other products. It contributes to data security by the following means –
Salesforce Shield includes Platform Encryption, which allows you to encrypt sensitive data at rest across all Salesforce applications, including Salesforce Health Cloud.
Event Monitoring, a part of Salesforce Shield, provides detailed event logs and audit trails of user activities within Salesforce applications, including Salesforce Health Cloud.
Field Audit Trail is a feature of Salesforce Shield that enables organizations to retain historical data changes for up to ten years.
Salesforce Shield offers real-time monitoring capabilities and the ability to set up alerts for specific security and compliance events, allowing organizations to respond promptly to potential threats or breaches.
Salesforce Shield allows organizations to implement fine-grained access controls and permissions, ensuring that only authorized users can access sensitive patient data.
Salesforce Shield includes a range of compliance controls and features, such as data loss prevention (DLP) policies, which can be tailored to meet healthcare-specific compliance requirements like HIPAA.
Salesforce Shield provides robust encryption key management, ensuring that encryption keys are securely stored and managed.
Data cleansing is correcting incomplete, duplicate, or otherwise erroneous data in a data set. Data deduplication is the process of eliminating duplicate or repetitive information within a data set. Both data cleansing and deduplication make the data more usable. Cleansing makes sure that everything is correct in the data. Inaccuracies and errors in data might lead to wrong diagnoses and treatments, endangering patient lives.
Deduplication removes unnecessary, old, and duplicate information, helping to de-clutter the database. Both processes make the data usable and prevent any procedural, administrative, or clinical errors arising out of problems in the data.
Salesforce Health Cloud provides features and capabilities to help healthcare organizations manage patient consent effectively while complying with data privacy regulations such as HIPAA. When it comes to consent management, Salesforce Health Cloud has a series of steps –