Healthcare Clinical Case Management Software

Case management software for healthcare is a digital platform for healthcare professionals to aggregate all the information about each patient and make informed care decisions. A medical case management solution offers a centralized location to access patient data, including appointments, charting, case history, billing information, medications or treatments administered, etc. Having one consolidated dashboard or interface to view all the relevant patient details helps doctors plan the entire treatment course and manage observations. This streamlines the entire clinical journey for the patients.   

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Sifting through the volumes of patient information to identify relevant patterns are time-consuming and inefficient. Our tailored medical case management software solutions offer immediate clinical decision support toward diagnosis through the meaningful interpretation of medical images and the culling of latent information to distinguish patterns, which can considerably enhance the work of radiologists. The traditional method relies on the radiologist to read a scan with little or no help, with a full and final dependency on the identification of the radiologist. With our programmed web-based case management solutions, a scan is reviewed, and potential findings are immediately identified from the image.

While incorporating cloud-based case management, data warehousing is an important feature that consolidates all the data from different sources and provides a holistic picture for swift and intelligent medical decision making. Through this tool, the business’ overall picture can be viewed coherently, and strategic clinical decision making is considerably simplified. Furthermore, through cloud-based case management, data is automated by computer-based techniques that identify, extract, and analyze business data and provide meaningful interpretations. The unstructured data is further intelligently classified for timely and efficient retrieval, improving overall operations. Another capability is the preparation of data for key business functions. This is undertaken by collecting, cleaning, and consolidating data into a common folder that can then be utilized to undertake analytics. This method is useful in combining data from multiple sources.

The case management process leverages predictive analytics technology to assist clinicians in identifying disease vulnerability prior to its onset. This creates a culture of preventive care as opposed to remedial care. Through intelligent machine learning, patients who are prone to a certain illness are flagged and, therefore, capture the attention of the pathologist who can then advise long term care. Our CDSS solution uses neural elements to make the system identify objects that have been rarely or never seen. Through advanced algorithms, these objects are then analyzed and highlighted to the pathologist, along with a detailed account. The process is further enhanced through a suggested translation of the implication of the identified object.

Our tailored case management process tracks and captures case data from multiple sources to triage cases, support updating old cases, and uploading new and legacy cases in bulk. Additionally, the technology routes every case to the appropriate personnel based on standard operating systems and deliver automated notifications to enable timely completion of tasks. These cases can then be sent to authorized users for review and to generate an action plan for approval by capturing valuable feedback for ongoing cases. Our custom-built solutions ensure necessary regulatory compliance with the auto-population of electronic forms based on the case data you’ve collected and tracked in the system. The data is finally stored in a common repository for cross-channel and cross-department enterprise viewing, along with shared workflow tools for better efficiency.

We program healthcare case management software solutions that focus on efficiency in case management through evidence trails, as well as speeding up and streamlining the entire document management process. Improve data transparency and compliance with custom reporting management tools and audit trails of all operational activities. We focus on the core benefits of tailored CDSS is to eliminate potential clinical errors and adverse events. Our customized case management solutions promote faster and more efficient billing procedures with qualitative revenue cycle management capability. We can also offer an advanced reporting ability for both internal and external monitoring to ensure proper evaluation and improve the overall quality of medical care.

Our custom reporting management tools include applications for patient engagement. With practice management technologies, we can offer added convenience and increased accessibility. Healthcare providers have been facing a constant challenge of consistent patient engagement and communication. To address this challenge, automated appointment scheduling, and reminders through interactive, multi-modal, and flexible communication strategies can be adopted. These communication workflows seamlessly integrate into the clinical decision support system, improving time efficiency, and reducing overall hassles. As part of the practice management process, patient engagement and convenience is further increased through the provision of online bill payment, through the incorporations of wallets and co-pay systems. These automated processes will considerably reduce overall costs and paperwork. It can further work towards reducing errors and reclaims.


There are bound to be times when certain patients have complicated medical conditions and need a collaborative effort from a team of doctors. In such situations, OSP's can build healthcare case management software to help doctors from multiple specialties collaborate and access patient data seamlessly. This is especially helpful for people suffering from chronic diseases. So, our case management system streamlines medical care and improves patient outcomes.

Certain procedures, like extensive surgeries, might need approvals from insurance payers, families of patients, as well as senior medical professionals. This bureaucracy can sometimes take longer, which causes delays in surgery, leading to undesirable outcomes for patients. But we can develop medical case management software to streamline the bureaucratic processes and enable faster decision-making by centralizing all the necessary data in one place. This is beneficial for providers, payers, and patients.

Since we can build patient case management software that aggregates patients' health information in one place, it becomes easier to assess this data for insights. These insights are not only beneficial for the patients but also helpful for the medical staff to optimize their workflows. A centralized repository of information makes administration easier and boosts the decision-making abilities of providers. Using our nurse case management software benefits all stakeholders involved.

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Medical Case Management Software Development Services


Development of Case Management Software For Healthcare

  • Aggregation of data from multiple data points into one interface
  • Consolidated dashboard to view patients' clinical information
  • Feature for individualized patient engagement
  • Function for collaboration between multiple hospital departments
  • Tested against established standards for HIPAA compliance

Design of Customized Medical Case Management Software

  • All data on patients since the time of admission are available in one place
  • Secure database to access and manage sensitive information
  • Interactive interface to help clinicians with their workflows
  • Feature for scheduling tests and procedures for patients
  • Customizable as per the requirements of every clinic or hospital

Development of Patient Case Management Software

  • Function to enter data on the latest developments for each patient
  • Feature to facilitate collaboration among multiple physicians
  • Function for patient data analytics
  • Features for medical data visualization to help providers with insights
  • Access control features to implement role-based access

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Frequently Asked Questions

In healthcare, case management means planning, analyzing, and monitoring medical services rendered to a patient by a group of collaborating doctors. Each patient’s situation is termed a case, and the activities surrounding that patient’s medical care can be called working on that case.  

Brokerage Case Management Model  

Case managers help clients find their own needs and broker those services in this type. It operates on the assumption that the client will use the needed services once they learn to access them after finding out what works best.  

Clinical Case Management Model  

This case management model formulates a plan consisting of multiple types of services, including physical and mental health care. The case manager is hands-on with the patients to ensure they get all the benefits.  

Intensive Case Management  

This model is intended to deliver several relevant services quickly and entails the case manager accompanying the patients during the services. This gives patients the most amount of individual attention.  

Strengths-Based Case Model  

This case management model considers all the client’s strengths, along with their needs and goals, to create a care plan. 

The main purpose of case management is to help patients receive the best quality of care for favorable outcomes. Case management helps patients and their families connect with resources and the expertise they need for their care. Case managers advocate for patients and help healthcare providers understand patient needs. They collaborate with doctors, the patients, and the patient’s families to formulate a plan to achieve the best medical outcomes.  


This is the first step in the case management process. As the name indicates, it involves determining the nature of the case and if it needs any case management expertise. In other words, it screens for authenticity or genuineness.  


After a case has been screened as genuinely needing expertise, a professional will assess it in greater depth. The purpose of this is to determine the extent of the problem so that an appropriate solution can be formulated.  

Evaluating Risk  

This step is essential to identify the level of risk involved in a particular risk. Knowing this will enable case officers or managers to decide if they need to prioritize it. Urgent cases need to be addressed quickly, while comparatively benign ones can be taken up appropriately.  


As the name indicates, this step involves formulating a plan to handle a case and coordinating the activities of the patient and the providers. It entails establishing goals and creating a roadmap of activities for achieving them.  


This step entails setting the plan in motion and carrying out the activities involved. It includes setting up appointments, doing the needed legwork, meeting providers, elaborating on the case, and so on.  


Following up involves assessing the implementation of the plan and the results it provides. Case managers will usually collect relevant information to gauge the effectiveness of their plan.  

Outcome Evaluation  

This is the last step. It involves looking at the outcomes and collecting feedback about the whole case and how it was handled. It involves metrics like the time taken, the health outcomes, cost, efficiency of workflows, patient experience, and so forth. This helps case managers determine their performance and see where improvements are needed.  

Regarding nursing, case management is the process of developing, carrying out, and evaluating patient health plans. However, in this case, the patients are recovering from chronic diseases, grievous injuries, or are old. Nursing case managers work within and outside hospitals and collaborate with doctors to provide patients with the care they need. 

Continuity of Care  

After a patient has had extensive surgery or is recovering from a very serious illness, they might need care after discharge. This is where case managers can come to their aid. A medical case manager can act as an intermediary between providers and such patients and ensure that they continue receiving the care they need.  

Advocating for Necessary Services  

This is important since patients who might be underinsured might need help accessing needed services. Case management advocates for such patients and helps them to get enrolled into plans to be able to receive the care they need.  

Coordinating Patient Care  

This is the primary benefit of case management. Assessing patients’ needs and communicating them to providers, acting as intermediaries between doctors and patients, and coordinating care workflows greatly benefit patients.  

Helping With Financial Requirements  

Medical insurance in American healthcare can be a labyrinth of rules, policies, and hidden costs. Many people need help understanding their health plans’ nuances, co-pay amounts, or out-of-pocket fees. Case managers help them make sense of it all.  

In the US healthcare system, case management in hospitals involves a system of managed care. It includes a multi-pronged approach to the delivery of care services for enrolled patients. Case managers would be involved in all or most aspects of patient care and coordinate clinical activities with providers.

Some of the functions of case managers at hospitals include the following –   

  • Verify coverage with payers to ensure appropriate reimbursement  
  • Coordinate the workflows surrounding the patient discharge
  • Provide follow-up aftercare at the hospital
  • Engage with patients and educate them about their condition and how to lead healthier lives
  • Coordinate care services with all medical professionals  

In simple words, case management is a layer of administration and coordination between patients and doctors who provide care services.

Case management plays a big part in achieving positive medical outcomes for patients. It does this through advocacy, collaboration, analysis, planning, resource management, communication, and educating patients. Case managers are bridges between the medical establishment and the patients.  

Case management helps patients understand their health plans in detail and their conditions and communicates them appropriately with providers. Furthermore, it coordinates healthcare activities like admissions, discharge, and everything. This is especially helpful for patients with serious conditions who need extensive care. In simple words, healthcare case management streamlines medical activities and helps minimize inefficiencies to ensure favorable outcomes for patients.

Patients suffering from serious medical conditions, which often require extensive care that stretches out over time, usually get assigned a case manager. It also depends on the health plans that patients are enrolled in. If they qualify for the services of a case manager, one will be assigned to them to ensure that their medical care journey goes along smoothly.

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