Care Management

Care management comprises all the activities for improving the quality of care by helping doctors and caregivers manage patients’ health conditions better. Care management software solutions streamline and digitize the administrative activities associated with the management of care, such as scheduling appointments, accessing and sharing reports, developing care plans, patient engagement, scheduling tests, administering treatments, and so forth. In other words, a physician or a group of physicians can use care management platforms to coordinate clinical activities and do what is best for each patient to achieve better medical outcomes.  

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The patient care process in the United States involves many administrative tasks, and time is of essence. Provision of quality care to patients, time management, and money management can be a daunting task for healthcare professionals. The hospital staff also gets overburdened and, as a result, are unable to focus as much on care delivery. They are in great demand to improve medical practice management systems. As the name sounds, practice management solutions help manage the daily operations of a healthcare center along with resources, communication, and decision-making.  

Practice management and clinical settings are positively correlated. A practice management solution deals with processes, such as appointment scheduling, billing, and medical claims. Practice management improves the overall functioning of hospital networks in the US. The staff workload can be greatly reduced by implementing a practice management system. Effective staff and quick processing of administrative tasks enable physicians to look after patients’ care needs.  

Practice management simplifies the series of steps involved in patient care, from admission to release or billing. This, in turn, helps US healthcare institutions to achieve their goals and improve the quality of care provided. Customized practice management solutions allow online doctor appointment scheduling, automate billing, prevent claim denials, and simplify patient management systems for providers. 

The healthcare industry in the USA has been effective in implementing new medical aids and treating various ailments. However, one of the long-standing challenges has been the speed of the operational processes and the quality of healthcare. The health sector in the US is always looking for ways to lower costs and use time effectively for delivering quality care. That is why automation in healthcare is gaining importance. Automated health systems are essential for improving the overall performance efficiency of healthcare organizations.  

What is healthcare automation? Automated healthcare solutions refer to automation in the form of control systems and advanced technology to eliminate or decrease the need for manual tasks. The US healthcare sector consists of many repetitive tasks, such as data entry, maintenance of records, and patient health monitoring.  

There are several benefits of automation in health care processing, some of which are better patient outcomes and improved operational efficiency of healthcare providers. Healthcare automation solutions involve replacing manually handled processes with automated systems through the use of intuitive automation software. An automated health care system also includes data automation and automation in data storage and analysis. Automated healthcare solutions for these processes benefit the health centers in terms of increased efficiency and cost reduction. 

Health informatics is an advanced health system that uses health information technology to organize and analyze patient health records to define better care paths and improve health outcomes. We at OSP follow this principle while customizing a medical informatics solution that fits your needs. Given the advancements in healthcare cloud solutions and healthcare analytics, we offer highly personalized healthcare information systems customized to suit your needs.  

Healthcare informatics can grow with better interoperability, modern health data exchange standards such as HL7 (Health Level 7) and FHIR (Fast Health Interoperability Resources), and clinical health terminology sets such as SNOMED CT. We can help you build a highly customized health informatics solution that can help improve patient care at the individual and clinical level for the entire population with cost-efficiency.

In today’s corporate landscape, the in criticality of medical case management is increasing. OSP’s healthcare case management solutions focus on providing timely caregiving coordination to meet an individual’s healthcare requirements and maximize cross-functional collaboration on case investigations.  

OSP’s innovative and tailored medical case management software solutions streamline day-to-day tasks and enable you to establish and follow consistent procedures for case recording, routing, investigation, tracking, task management, status reporting, and analytics. OSP strives to provide custom web and mobile-based case management solutions that enable improved process management and robust case administration to standardize the process of capturing, investigating, resolving, and reporting cases.

CDSS or Clinical Decision Support System is a health IT application that helps healthcare providers, caregivers, health administration staff with person-specific information and knowledge for better and accurate medical decision making. This clinical decision support offers analyzed and smartly filtered healthcare data at appropriate times to enhance the quality of care offered.  

OSP has experience programming CDSS from scratch, including multiple clinical decision support modules of your choice. We can engineer various modules, including health informatics, cost containment, disease condition-specific order sets, case-based reasoning, COPE, automated CDSS alerts, and more. We can customize a clinical decision support system to boost healthcare’s quality, safety, efficiency, and effectiveness.

Collaborative care management software solutions are proven to deliver integrated care and promote self-management among patients effectively. It also plays a potential role in improving health outcomes. In the current qualitative value-based care management model, collaborative care management software solutions ensure qualitative and 360-degree assistance to the patients.  

We develop platforms to empower patients to take charge of their health management. OSP’s collaborative care management solution also helps to strengthen the foundation of trust and value by establishing fruitful collaborations amongst patients and payers. Medical care management systems include patient-centric interfaces that allow patients to access all relevant clinical and financial data. It also offers advanced payment frameworks that streamline multiple quality programs.

The traditional paper prescriptions are losing their relevance in today’s modern, dynamic, and fast-paced world of healthcare. The paper prescriptions are expensive to copy, transport, store, and are easily destroyable. They are also tough to analyze and cause a significant amount of ecological damage.  

OSP Labs’ EHR/EMR system development services include building robust and practical solutions that help in eliminating redundancy and storing piles of papers containing patient data. Our state-of-the-art custom electronic medical record (EMR) systems help providers to work efficiently and drive better medical, financial, population health management, and operational outcomes. OSP Labs’ custom EMR software solutions is a system you should opt for if you wish to enhance clinical productivity, improve accuracy, and protect reimbursement. 


Medical care for hospitalized patients often involves physicians from multiple departments coordinating their activities. This also applies to people suffering from rare and chronic diseases. OSP can develop chronic care management platforms to enable multiple doctors to pool their efforts to achieve better outcomes for patients suffering from cancer, diabetes, heart disease, etc. Such collaboration is known to produce better outcomes for patients.

Patient care management is centered around the patient. This means that the patients are in the loop regarding all the decisions taken for their treatment. Care management platforms act as centralized repositories for all the treatment information about a patient. This enables doctors to share everything with the patient and establish a rapport to empower them to manage their care better. Such engagement improves overall health outcomes.

A healthcare management platform must work seamlessly with other health software like EHR, medical billing solutions, laboratory management systems, and so on. OSP can design care management software and custom APIs to integrate it with hospital systems. This enables different physicians to coordinate by ordering tests and scans, reading reports, sharing opinions, prescribing medication, observing responses, and so on. This level of cooperation ultimately benefits patients.

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Care Management Services 


Custom Practice Management Solutions

  • Streamline daily operations using automation technology
  • Guarantees seamless communication between providers and patients 
  • Leveraging healthcare automation to reap the benefits of highly efficient processes
  • Minimize administrative burden and increase staff productivity
  • Boost patient experience and improve the overall quality of care

Custom EMR/EHR Solutions Development

  • Deploy personalized EMR and EHR for easy accessibility to records
  • Eliminate redundant methods of storing data
  • Efficiently manage clinical and financial operations and boost outcomes
  • The state-of-the-art solution that protects data from breach and cyberattacks
  • Increase productivity, enhance accuracy, and boost reimbursement

Custom Case Management Solutions

  • Streamline case-related procedures to ensure better outcomes
  • Deploy robust solutions to standardize the process of capturing and investing in the case
  • Improve care coordination to provide timely care
  • Increase cross-functional collaboration to get the best care outcomes
  • Leverage reporting and analytics to make informed decisions 

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Frequently Asked Questions

Care management means coordinating and supervising different healthcare services for a patient. The most common examples of care management are chronic disease management, coordination of health services, patient education on managing their condition, monitoring and evaluating the progress of patients’ condition, assisting patients in navigating the healthcare system and optimizing care communications. 

Care management coordinates and supervises patients to help them manage their chronic or complex conditions. The overall goal of care management is to improve patient health. It also aims to enhance care coordination, minimize costs, reduce hospital visits, and boost the patient experience. Leveraging care management software enables healthcare providers to achieve their goals faster. Moreover, the coordination of caregivers, staff, and patients is extremely important for effective care management.

The primary role of care management is to assist patients and their caregivers in effectively managing chronic diseases like diabetes and other complex conditions. Care management solutions primarily follow a patient-centered approach and aim to boost care outcomes. Other roles of care management are to monitor patients’ progress, manage healthcare resources and educate patients and their families about their condition. 

Management of care for a patient typically ensures that the healthcare services rendered to a patient are appropriate and effective. The management of care for patients is about coordination of care, so patients’ needs are met. Management of care of patients includes setting healthcare goals based on patients’ needs, assessing patients’ conditions, strategizing and implementing treatment plans, monitoring their progress, and more. All these aspects of management of care for patients are to ensure the health outcomes are better and patients are satisfied.  

Care management benefits healthcare parties in a myriad of ways. Some of these benefits are improved health outcomes, better coordination of care, increased patient satisfaction, reduced risk of complications, and efficient use of resources. Care management ensures that patients receive effective and enhanced quality care, thus improving care outcomes. It also monitors patients and makes necessary adjustments to prevent complications. Care management aims to address patients’ individual needs and improve patient satisfaction. It also oversees health resources and streamlines care coordination.

The implications of care management on medical practice include: 

  • Changes in reimbursement models. 
  • Increased focus on patient-centric care. 
  • Interdisciplinary collaboration. 
  • Increased use of technology. 
  • Improvements in quality. 

As care management shifts providers’ focus from treatments to addressing patients’ needs, the care approach is now more patient-centric. Besides, the shift from a fee-based model to a value-based model has also enhanced cost savings and patient outcomes. Care management solutions largely constitute EHR, RPM, and telehealth technologies to monitor patients and deliver effective care. Overall, care management ensures interdisciplinary coordination and work toward quality improvements to reduce hospital visits and medical errors to increase patient satisfaction.

The Care Management system is a software application that supports care coordination and addresses patients’ needs. Care management software solutions integrate clinical, administrative, and financial information to help providers assess patients’ conditions and plan and deliver appropriate care. These care management platforms monitor patients’ progress and take necessary measures to ensure better outcomes. Besides this, care management software can also track and manage population health and mitigate disparities in healthcare. The ultimate goal of a care management solution is to offer an integrated and patient-centered approach to promote the efficient use of resources and achieve the best outcomes.

Care Management is extremely crucial for hospitals due to multiple reasons. Implementing care management software in hospitals will improve patient outcomes, ensuring effective and appropriate care delivery. It also helps hospitals to reduce readmissions by monitoring patients’ progress and taking necessary measures on time. Besides, care management solutions enable hospitals to improve care coordination through seamless communication and help them achieve higher patient satisfaction rates. It also helps hospitals improve financial performance by reducing the risks of duplicative services and saving costs.

In healthcare, care management software caters to multiple needs. Generally, the software focuses on healthcare and patient lifecycle management. Some care management software solutions are also designed to deal with complex care processses. Care management solutions leverage automated tools to help care providers and staff tackle complicated care-related queries of patients and address incidents and claims within the healthcare ecosystem.

Chronic care management software enables healthcare providers to help their chronic patients dealing with diseases such as diabetes, Alzheimer, and mental and cardiac conditions manage their health effectively. The software allows patients to be more involved in their care journey and get access to crucial health information. Customized chronic care management software helps providers curb the confusion around chronic illnesses, streamline workflows and boost reimbursements. It also helps providers to identify, plan and monitor patients’ chronic conditions to ensure enhanced outcomes.

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