As a result of COVID-19, mental health practice software is gaining increasing attention. Mental health app developments come in many forms, and one such is mental health EHR software. These solutions are loaded with advantages for healthcare providers and patients alike. Within this domain, mental health EHR software solutions continue to be the preferred choice of development with mental health practices. Considering the unique requirements and challenges of the mental health sector, EHR data mental health records solutions are specifically geared to address specific needs.   

At OSP, we were recently faced with a Texas-based mental health center that wanted to automate their medical billing processpractice management, and RCM system. The answer was clear mental health EHR systems. Our specialized team created customized mental health applications for doctors to offer a mental health management system with the following features:  

  • Digital Transformation  
  • Automated Claim Generation  
  • Automated Payment  
  • Patient Document Management  
  • Patient Insurance Verification  
  • Patient Treatment Plan  
  • Wiley Notes  
  • Automate PHQ-9 Assessment  
  • Predefined CPT Codes  
  • Automated & Accurate Coding  
  • Integrated Clearing House  

Mental Health Market Overview

It is no surprise that with the increased adoption of technological and IT solutions in the healthcare sector, mental health practice software is witnessing rapid growth. Electronic health records solutions are being increasingly sought out to manage the administrative, clinical, and financial functions of mental health professionals and patients. With the adoption of EHR data in mental health, the potential of technological advancements has risen significantly. The pandemic has brought mHealth solutions to life, and mental health is no exception to its benefits. Mental health services, such as telephonic counselling, talk therapy, video conferencing with professionals, etc., is now achievable through integrated healthcare systems. With an increased focus on value-based care and a rise in patient engagement systems, mental health app development can over remote care facilities like never before. Finally, a considerable decline in the stigma associated with mental health services has caused a rise in the demand for mental health services.  

Challenges in Mental Health Care:

Challenges in Mental Health Care

1. Data Privacy Concern:


Due to the nature of mental health services, patient data is of a highly sensitive nature. This data sensitivity level causes concern with patients and mental health professionals towards maintaining privacy and security. Therefore, EHR for mental health providers must be developed with careful attention to EMR and EHR security protocols. Healthcare EMR systems should be deployed with advanced security features for complete patient health data security. Electronic health records software can include multiple access layers, depending on the specific organization. This controls data breaches and authorized control within behavioural health EHR/ EMR software. Finally, adopting HIPAA compliance is a mandatory requirement for EHR software for behavioural health.   

2. Financial Constraints:


Mental health practices have suffered financial challenges for as long as one can remember. EHR systems for mental health providers must be developed from the clinical practice’s perspective. The financial requirements of EHR for small mental health practices must not be overlooked. Mental and behavioral health EHR should be designed to make the medical billing process easier and prompt by mapping ICD-10 codes to complaints via healthcare interoperability. Automating the mapping of behavioral health CPT codes is imperative for EMR software in decreasing repetitive administrative, financial tasks. It will further support time management and patient health through healthcare automation of EHR medical records.    

3. Usability Hurdles:


It was assumed that the usability of mental health software was loaded with hurdles and challenges for a long time. This assumption was based on the fact that mental health professionals have particular requirements for the functioning of behavioral health EHR. Among the many healthcare provider solutions available, behavioral health systems require advanced patient data sharing, electronic data exchange, and integrated care management features. To address these challenges towards usability, the ideal option would be a custom healthcare solution that is tailor-made to the specific requirements of the mental health practice.   

Choosing Your Mental Health Solution:

Speaking of customized behavioral health systems, the first order of business is for the mental health practice to have a clear idea of their specific needs. A definitive understanding of the development needs will ensure that the EMR software can fill the gap, clinically and financially. This understanding should be based on several factors:  

  • Clinicians needs
  • Current challenges
  • System preferences
  • Patient goals
  • Management requirement

Top 5 Mental Health EHR Features

Top 5 Mental Health EHR Features

1. E-prescribing:  

Electronic medical records software development can rely on electronic patient record systems to track prescriptions for patients from medical providers. Behavioral health software solutions should be empowered with this feature to ensure that patients are kept safe from access to multiple dosages and medication overdose. EHR healthcare with e-prescribing can also help doctors track the medication regularity of patients. Therefore, automated prescription management is an integral feature for apps to help with mental health. E-prescribing features for EHR systems in healthcare reduced manual work and tracking. Mental health applications can use EPCS to automate the entire prescription process.   

2. Customized Templates:   

Behavioral and mental health EHR software offers quick and easy access to information through clinical data analysis. Customized reports are created by mining data from electronic medical records in healthcare that has multiple healthcare providers and administrative staff have entered through medical records management solutions. The electronic health records app then uses this information to provide a better outcome for patients. The electronic patient records system is vital for creating these customized reports. A behavioural health provider can benefit from these reports towards quality caregiving and clinical informatics.   

3. Billing Integration:  

Mental health EHR and billing software can be created to integrate the entire lifecycle of mental health care, from appointment scheduling to billing. Special features embedded in the solution help manage niche aspects of the mental healthcare process, such as ICD-10 diagnostic codes through healthcare analytics solutions. An electronic medical records software, enhanced with integrated billing processes, can manage the end-to-end tasks from appointment scheduling, insurance verification, payment, etc. Medical errors are drastically reduced through automated claims scrubbing. With billing processes automated, mental health practice staff have freed up time to take on other tasks towards efficiency.   

4. Cloud-based Platform:  

A critical component of electronic health records software is ease to access to electronic patient record systems. EHR technology platforms should be accessible across multiple locations and devices for holistic caregiving. Cloud computing in healthcare can be applied to access cloud-based electronic medical records through EHR integration software. EHR systems in healthcare can be standardized on a common browser for behavioral health EHR software solutions to improve practice workflows. Selective information on the cloud can also be applied toward population health management. This can prove especially beneficial during a crisis, such as the current pandemic.   

5. Document Management:  

Electronic health records software requires seamless documentation procedures through open-source electronic medical record solutions. EMR- electronic medical records – need agile document management solutions that are embedded with the ability to facilitate information exchange in an automated fashion. Electronic health records software solutions use automated document management techniques to digitize administrative tasks in conjunction with practice management solutions. Mental health practices can benefit significantly from developing agile documentation management features designed to improve the overall caregiving process.   


With mental health practices taking notice of the advantages of mental health software, the choice of the right EHR system can be confusing. It would be prudent to analyze the specific demands relevant to the practice and choose a system that comes closest to fulfilling those needs. While the features mentioned above are highly beneficial, they may or may not be required by every mental health organization. The guide above can serve as a broad outline from which customized needs can be developed. Once the requirement is clearly outlined, you can begin your developmental journey with considerable awareness and ease.   

OSP is a trusted healthcare software development company that delivers bespoke solutions as per your business needs. Connect with us to hire the best talents in the industry to build enterprise-grade software.


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