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Enhancing the Abilities of Healthcare SectorCare management consists of all the activities and protocols that aim to improve the quality of medical care provided to patients. In light of this, collaborative care management is when multiple providers and medical professionals coordinate their efforts in providing care and achieving the desired clinical outcomes. Cloud-based collaborative care management platforms like collaborative health systems streamline and improve the coordination among providers by enabling seamless data exchange and communication. By facilitating better collaboration among physicians, care management solutions improve the overall healthcare process, especially for chronic diseases.
The healthcare industry generates a lot of data, but doesn’t process it as quickly. With collaborative care management software, healthcare organizations gain access to multiple EMRs and clinical data sources from the entire healthcare continuum through easy integration into a single platform. OSP helps providers provide quality services to patients by automating the flow of information with value-based care management systems. The ability to detect anomalies in the volumes of data of the organization is another distinguishing feature of our collaborative care management solutions. The data platform enables pattern identification and highlights anomalies through sensors. The accuracy and remedial actions of the technology have proven to be drastically superior to traditional methods.
Current care management software solutions only create static lists of high-risk patients based on particular population health criteria, but don’t provide useful insights on how to treat these patients. We can build collaborative care solutions that allow healthcare providers to separate patient populations according to risk to provide targeted treatment to high-risk patients. Healthcare management systems integrate current care utilization and cost trends, chronic conditions, and social determinant risk models and information from varied medical claims data sources. This helps identify individuals who can benefit from proactive care management programs. Our intelligently tailored applications aim to create a level of awareness among patients, by strategically providing tailored information for easy access on their devices.
Better patient engagement improves operational efficiency, reduces costs and readmissions, and improves patient outcomes. Remote medical care management solutions give providers the freedom to interact regularly with patients anytime, anywhere through mobile apps for collaborative care management. Healthcare management systems include features such as instant translations, powerful dashboards, and intelligent chatbots that improve patient participation. Healthcare professionals can use collaborative care systems to engage with patients through interactive polls, moderated threads, and also conduct secure, real-time assessments. Information regarding the specific treatment options and general information on the patient’s ailment and relevant procedures are available for the patient’s viewing at their convenience. Added features can include a predictive analysis of symptoms by collecting information regarding the patient’s vitals.
Healthcare organizations should adopt performance measurement systems that measure performance using multiple metrics, identify high performance, use it to create best practices, detect potential bottlenecks, and track changes in quality of care over time. Collaborative care management solutions provide accurate and real-time insights on a healthcare facility’s efficiency and help healthcare professionals to effectively manage their time, improve critical processes, increase efficiencies, reduce costs, and quality of patient care delivery. Through collaborative care management, from enhancing the quality of discharge protocols and programs to providing quality measures, collaborative care management is a dynamic tool toward improving and assessing performance measurement. Empowered physicians and patients directly transfer to lower readmission rates, thereby reducing a considerable cost for the healthcare organization.
Healthcare organizations often struggle with fragmented systems that cannot communicate effectively with external lab, pharmacy and insurance applications. This leads to manual data entry and workflow inefficiencies. OSP can develop integrated collaborative care management solutions with robust open API support and RESTful architecture to ensure seamless interoperability with third-party systems. Our solutions facilitate standards-based data exchange with laboratory information systems, pharmacy networks and insurance platforms through secure API connections. Healthcare management systems we build include complete integration capabilities that future-proof your technology investments while enabling real-time data sharing across the entire care ecosystem. This improves workflow efficiency and reduces administrative burden.
CMS recognizes chronic care management as a critical component of care for people living with chronic diseases. Using intelligent collaborative care software solutions, providers can observe and advise chronically ill patients outside the office and reduce hospital readmissions, improve care coordination and patient engagement, and increase revenue. OSP’s tailored Healthcare management solutions increase accessibility to care, enhance provider and patient compliance, give providers better and regular visibility into the patient’s health status, and help in early and quick detection of new health issues and complications. Through the adoption of automated collaborative care management solutions for data visualization and decision support tools, ICUs can successfully reduce patient stays and increase mortality rates. An advanced telehealth solution works toward reducing the burden on physicians and nurses by automating clinical processes.
Advanced collaborative care management solutions help streamline the patient intake process. You can merge and maintain multiple lists, communicate with the physician, and deliver quality care to the needy patients. Automation of most patient intake tasks reduces administrative errors and increases the efficiency of practice workflows. Easy-to-use patient intake forms also improve patient experiences and result in improved patient satisfaction.
OSP’s collaborative care consulting and customized solutions allow providers to send notifications, email web intake forms to patients beforehand, sign consent forms digitally, and reduce claim rejections and denials by checking eligibility through accurate patient demographics and insurance information. The advantages of collaborative care management, in increased accessibility and timely action, cannot be ignored. Through complete care management solutions, the accuracy and maintenance of electronic health records are streamlined.
OSP can build collaborative care management software to enable a group of physicians to work together cohesively on patient care and pool their efforts better. As a result, they can easily share their insight and relevant information, exchange notes, and clinical updates, and manage the overall care process more efficiently. Subsequently, this leads to better outcomes for patients, especially those with chronic diseases, since the quality of care is improved significantly.
The care process involves lots of clinical and administrative activities like the exchange of relevant information, updates on newer developments, processing test results, and so on. This can get considerably complicated in the case of rare or chronic diseases, as these problems require a greater degree of care. But the care management platform we can develop simplifies and streamlines the entire care process, optimizing it and reducing the cost of implementing collaborative care management.
As already mentioned, the entire workflow surrounding patient care can get highly complicated, especially for chronically ill patients. But we can create technology solutions like health management software to optimize the care process by facilitating smoother coordination and collaboration among physicians and other medical professionals. As a result, there is improved efficiency in the administrative and clinical aspects of the whole care journey for each patient.
OSP has been a partner to my company, Baby Live Advice, for the last three years. I have been more than happy with their services and their capacity to engineer a wonderful platform that has helped us serve almost 7,000 individuals by providing them with virtual maternal education classes.
-- Sigi Marmorstein
I've had the pleasure of working with OSP Labs for the past 7 months on the development of our Electronic Health Record system, and I must say they have been exceptional. From the very beginning, they understood our requirements perfectly, thanks to the diligent work of their Project Manager.
I had the opportunity to meet their CEO at the start of our collaboration, which set a positive tone for our partnership. Additionally, their Delivery Manager went above and beyond by personally visiting me in San Antonio, Texas, demonstrating their commitment to customer satisfaction.
Working with their developers was a breeze. They were highly knowledgeable and were able to deliver exactly what we needed for our project.
As we look forward to our next project, I am eager to continue working with OSP Labs and their talented team. I highly recommend OSP Labs to anyone looking for a reliable and proficient software development partner.
-- Dan Komo
We’ve reached out and found companies like OSP to create our technology. This is my first time working with a company that has been so thorough. These guys are amazing. If you really are looking for someone for a technology solution, these guys are the real deal.
-- Stephen Carter
We reached out to OSP to provide an estimate on a technology solution we were interested in developing. From the initial conversation, the team was professional, courteous, and thorough. We were able to make a quick decision to move forward with OSP because we were confident that our requirements were accurately captured and the development deliverables and associated costs were clear.
The OSP development team stayed on schedule and within budget throughout the build phase and provided weekly communications to keep our team informed along the way. If we require application development in the future, OSP will be the first call we make.
-- Selita Jansen
We have worked closely with OSP for two years, meeting twice a week to work through development requirements, strategy, design, progress, and support. OSP has become an integral part of our business, and our mutual teams work together as one team. OSP tackles problems that arise with integrity and operate with respect for budgeting.
-- Charlie Langdon
Yes, I would certainly recommend their services because they were diligent and the offered price was very reasonable which is a challenge these days to get a great product at excellent pricing.
-- Bert Lurch
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Collaborative care management involves the coordination of various providers and medical professionals in order to deliver patient-centered care and desired clinical outcomes. OSP assists organizations to deploy this model through the development of bespoke software platforms that facilitate smooth sharing of data, communication and integration of workflow. Our solutions will automate information exchange, enable providers to coordinate with each other, combine various EMRs and clinical data, and offer patient stratification, engagement, and performance measurement tools to enhance care quality, particularly in chronic diseases.
A collaborative care management model aims to address behavioral health problems through counseling, medication, primary care, and other means. Dedicated care managers for each patient monitor the progress and make recommendations to the primary caregivers, counselors, and patients. This approach takes a structured, step-by-step approach to help the patient overcome their behavioral health problem.
This model of care is time-limited and progresses gradually till the end. Furthermore, after the end of the program, the care managers would continue to stay in touch with the patient and offer guidance and counseling from time to time. This will ensure that the patient won’t relapse and will continue leading a healthy life.
Medical billing captures the data on patients’ clinical visits and converts it into codes. The codes are then used to generate claims sent to the payers for reimbursement. For collaborative care, things need to be different from the conventional approach. The collaborative care model is mostly used for chronic diseases and mental health problems, not diseases requiring a single treatment or course of medication.
Collaborative care involves care provided by multiple medical experts over time and involves medication, therapy, and periodic follow-ups. So, billing plays a major role in collaborative care management. Conventional means of billing would result in high costs. This is why the collaborative care approach requires a different billing mode, as the cost must be balanced with patient outcomes.
Collaborative care involves primary care physicians and others who coordinate their efforts. Primary and non-physician providers in primary care settings can only use the CPT codes 99492, 99493, and 99494. These codes are for Psychiatric Collaborative Care Management services. The codes and associated documentation support the services of a practice-based behavioral health care manager and a consulting psychiatrist.
The collaborative care CPT codes enable primary care practices to integrate behavioral health. These codes can be used to generate claims and be submitted for reimbursements. This way, primary care practices that provide collaborative services can bill for them.
OSP creates custom collaborative care solutions by evaluating organizational needs, clinical processes and integration requirements. And we design tailored features to fit existing clinical services, architect interdepartmental care planning tools, apply access controls that are HIPAA-compliant, create patient engagement features, and create reporting analytics that offer data insights. We offer chronic care management modules, behavioral health, medical procedure scheduling, interactive dashboards and task management queues tailored to the patients, disease management policies, and operational needs of each organization.
Cloud-based collaborative care management solutions offer access on multiple devices at any time and place, allowing remote patient monitoring and coordination of providers. These systems are easily scalable to meet increasing patient volumes, new providers, and new service lines without major infrastructure investments. Cloud solutions allow data sharing throughout the care continuum in real-time, allow the integration of telehealth, provide access to distributed care teams, decrease the burden of IT maintenance, and guarantee updates. This will increase access to care, reduce workflow and also promote organizational growth with data security and regulatory compliance.
The collaborative care management software should be able to meet the requirements of the HIPAA rules that guarantee confidentiality, integrity, and availability of patient data. It involves role-based access control, which restricts data access to authorized staff, data encryption, data transmission and storage, secure authentication procedures, detailed audit trails of all systems actions, and the appropriate management of consent in sharing information. Software should facilitate Business Associate Agreements, data breach notification processes, secure API connections with third parties, data backup and disaster recovery, and compliance with the relevant state and federal privacy legislation of health information exchange.
The implementation issues comprise disjointed systems that make it difficult to communicate effectively, inconsistent data standards that inhibit interoperability, workflow disruptions during adoption, staff resistance to change, and departmental coordination problems. OSP manages these by having strong API integration that facilitates third party connections, standards-based data exchange plans, extensive training plans, incremental implementation strategies that limit disruptions, custom workflows that align with current practices, automated data synchronization that removes manual entry, change management provisions, and continued support services that ensure smooth transition and long-term adoption by organizations.
The solutions of OSP are compatible with EHR/EMR systems via strong open API support, RESTful architecture, and interoperative protocols such as HL7 and FHIR. Integration facilitates the two-way exchange of data and automatic synchronisation of patient demographics, clinical data, medications, and care plans without the need to type in the same. Our platforms are linked with lab information systems, pharmacy networks, insurance platforms, and other clinical applications. Integration capabilities comprise real time data exchange throughout the care ecosystem, automated workflow triggers after EHR events, integrated views of the patient incorporating numerous data types, and adaptable architecture to meet future technology demands.
The care consulting services offered by OSP assist providers in maximizing care coordination plans, recognizing workflow inefficiencies, creating structured care management plans, and applying best practices to chronic disease management. Consulting services involve evaluation of the existing processes, technology solutions and recommendations based on organizational requirements, planning and supervising implementation, development of training programs, design of performance measurement framework, and continuous optimization. Benefits are, better clinical outcomes, fewer hospital readmissions, better provider satisfaction, better billing of care management, efficient workflows, and data on continuous improvement efforts.
Implementation cost depends upon the size of the organization, features needed, complexity of integration, customization, and deployment model (cloud or on-premise). Cost factors include number of providers and patients, desired modules (chronic care, behavioral health, patient engagement), EHR integration degree, healthcare data migration, training, and support. OSP offers various prices such as fixed-price projects, hourly consulting services, and gradual implementation strategies. We perform ROI analysis to show cost savings in terms of fewer readmissions, better utilization, and larger reimbursements. Get in touch with OSP and have the estimates ordered based on your needs and budget.
Collaborative care management can help care teams coordinate care across providers in real-time, share clinical updates, track patient progress, and proactively involve patients. In the case of chronic diseases, systems facilitate medication, lifestyle management, complication detection and adherence to care plans. In the case of behavioral health, platforms enable integrated care involving mental and physical health care, care management coordination with psychiatrists and primary care physicians, frequent patient interaction to support positive reinforcement, consolidated dashboards to display treatment progress, and evidence-based practice that lowers levels of stigma and enhances outcomes significantly.
The software provided by OSP achieves improved performance with its overall integration functionality to link all care stakeholders, innovative patient stratification to define high risk groups, administrative load under the belt, real-time performance measurement tracking quality indicators and deep analytics to provide actionable insights. Our HIPAA-compliant frameworks encompass patient engagement applications enhancing satisfaction, chronic care management capabilities enhancing accessibility, behavioral health modules to manage mental health requirements, API integrations to achieve interoperability, customizable features to suit organizational operations, and demonstrated capacity to decrease readmissions, streamline care expenses and raise clinical outcomes among heterogeneous patients.
