The common bottlenecks which might slow down your business growth
Unable to understand the consumer sentiments and maximize the consumer interaction.
Difficulties in integrating speech analytics into a core software system without a hassle.
Unable to automatically redact personal, sentimental and controversial data from an audio file.
Unable to track and analyze the speech and sentiments from customer calls in real-time.
Inability to identify the language, keywords, and phrases to pick up insights from a conversation.
Inability to lower the Word Error Rate (WER) metric to obtain accurate speech analytics.
Power your business with AI in speech analytics to optimize outcomes through valuable customer insights.
Our AI in Speech recognition Software Solutions can automatically capture the complete agent-customer interaction to offer hidden insights and opportunities. The sophisticated language and speech analysis module can identify the language, keywords, and phrases to pick up insights from every aspect of a conversation. OSP can customize speech recognition analytics AI software solutions with powerful speech engine that analyzes these keywords, phrases and speaker sentiments in real-time to help understand the direction of a speech. The tailored speech recognition analytics AI can offer enterprises valuable recommendations to take the next best action.
Our AI in Speech recognition Software Solutions offers automated speaker voice separation. It helps to divide the call agent and clients speech segments to enhance the effectiveness speech analytics. Our powerful speech engine leverages AI in speech recognition analytics to identify caller and agent speakers. After analyzing the audio, speech sentiment analysis, agent performance scoring, speech metrics can be achieved with Speech Recognition analytics AI.
A customer interacts with any business in multiple ways. The interaction is carried out mainly with an ever-growing array of communication channels email, social media, online forms, surveys, chat, phone calls, and more. These interactions can offer us valuable insight into productivity, business performance, and customer’s loyalty. Our speech recognition analytics with AI software solutions collect the waves of structured and unstructured information. It is then transformed into coherent data and analyzed. With millions of multi-channel voice and text interactions, OSP’ Speech Interaction Analytics can Improve operational efficiency and key performance metrics.
Our Speech Recognition analytics AI solutions incorporate advanced knowledge extraction module. It helps to make recorded content discoverable by automatically extracting the keywords and generates overall topics from audio and video recordings. These keywords and topics used to provide automatic notes which can be scanned, or used to drill-down into the speech content. Knowledge extraction helps to summarize longer calls by topics and keywords for management to easily review or escalate critical events at scale. Knowledge extraction proves beneficial in tracking the trends in customer experience through the changing patterns of speech.
OSP can tailor AI in speech recognition analytics to identify the speaker’s feelings, state of emotions and sentiments. Our speech recognition analytics AI can help enterprises to maximize consumer interaction by having a contextual awareness, situational discovery, and tone sentiments. The speech sentiment analysis has its role in understanding the speech data to device smart strategies, improve quality of services, and deliver delightful customer experience. Our speech recognition analytics AI solutions leverage Natural Language Processing to obtain the literal voice of the client considering nuances like emotional data, voice tone, phrasing, and punctuation.
We can tailor AI in Speech recognition Software Solutions as per your needs to automatically surfaces specific keywords, key phrases, and topics from the audio recordings. We employ proprietary algorithms and customer input. Our advanced API platform used Machine Learning to perform predictive analysis of spoken information to classify complex and subjective events automatically. The insights from predictive analytics help to identify the trends, perform competitive analysis, increase efficiency, and automate processes such as quality compliance measures.
A person’s voice is unique like their fingerprints. Every person’s unique voices are created only by them based on the shape of their head and many other factors. Speech recognition analytics AI can identify, analyze and compare two or more audio recordings and determine the person. Speech recognition analytics AI software can help in security, with voice-activated locks and multi-security systems.
Our AI in Speech recognition Software Solutions are transforming the customer support through smart and powerful engagement. The AI solutions rely on natural language processing to instantly identify consumer sentiments and problems to engage them in automated conversations. Advanced AI algorithms can direct the conversation or route the call to the appropriate human agent with information on hand. This helps to enhance the consumer experience of maximum customers in minimum time.
Being a human, we waste time feeling overwhelmed while seeking to figure out if we forgot to do something. AI in speech recognition analytics offer voice recognition feature enabled in a virtual assistant at your command. Especially the virtual healthcare assistants to the doctors can help them to identify, analyze and offer comprehensive treatment without handling any special types of equipment with buttons.
Speech recognition analytics AI solutions have the potential to offer automated transcriptions services. Clients can automatically record each call and send it to a transcription engine on their enterprise networks. They can receive a written transcription of any call in minutes. Taking accurate dictation in real-time is made possible with customized speech recognition analytics AI software.
OSP can build tailored Speech Recognition analytics AI software for your business. We can customize AI in Speech Recognition analytics to improve accuracy for speech content and language detection. The product names, sensitive subjects or names of individuals can be easily recognized with our powerful speech engine. OSP leverage artificial intelligence in speech recognition analytics to identify different speakers in your audio, detect specified keywords in real-time with better accuracy and confidence. As per your business needs, we can create multiple pre-built speech recognition models with Speech Recognition analytics AI to offer you an optimum experience.
OSP can make speech-to-text recognition easy with custom speech recognition analytics AI solutions. We apply the most advanced deep-learning neural network algorithms to audio for speech recognition with exceptional accuracy. NLP can consume the human language in its natural form. It allows which allows the AI in Speech Recognition analytics to easily understand simple commands and speech by the user and convert them into the text. We employ algorithms and the TensorFlow machine learning toolkit to build Speech Recognition analytics with AI. We build models that can improve the accuracy of speech recognition and also deliver a high-quality synthesized speech.
Leveraging AI in speech recognition analytics can be utilized for automated identification using voice biometrics. OSP use speech-to-text method to identify to find the spoken language in the speech. Our Speech Recognition analytics AI follows the biometric method of voice recognition to recognize the voice of the speaker based on measuring the distinctions in individual voices. Voice authentication allows people to use their voices as passwords. Voice authentication feature in AI-based speech recognition can be used in multifactor authentication. It can be a part of multiple identifications from independent categories of credentials to verify the user’s identity for a transaction or login.
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