TELEHEALTH 2.0: Virtual Healthcare, Reimagined With AI & Real-Time Monitoring Leading the Way

Transcript

Gregory Cave: welcome to the digital health transformers, podcast where we dive into innovations that are reshaping healthcare. I’m Greg Cave. Today we’re exploring telehealth. 2.0. How virtual care is evolving, and where it’s headed. Next with us is palav saxena CEO of my easy care. Palav. Thank you for joining us today.

Pallav Saxena: Thank you. Excited to be here and share insights about how technology is transforming care, coordination, and improving the quality, care of care across home health care and long term post acute care. It’s kind of very critical nowadays. So thank you for being invited to this podcast.

Gregory Cave: No, it’s it’s absolutely our pleasure. We. We love to talk with companies that are innovative. And, you know.

Gregory Cave: on the forefront of healthcare and transforming healthcare. So, Paula, can you tell us what inspired you to start my easy care? How did you come to see the need for new solutions in home health, care, and virtual care.

Pallav Saxena: Absolutely I started my secure because I witnessed firsthand how healthcare providers were struggling with endless paperwork, complex scheduling, and regulatory challenges.

Pallav Saxena: It was clear that these administrative burdens were taking their time away from patient care.

Pallav Saxena: Additionally, I observed that many smaller agencies

Pallav Saxena: we’re either facing prohibitively high subscription cost, or we are forced to compromise with the limited support and features in order and support and features. In order to reduce expenses.

Pallav Saxena: I is got inspired while working through with the healthcare. Being in so long with this industry.

Pallav Saxena: I wanted to create a solution that would simplify these processes and improve the care coordination, so that caregivers would simplify these processes

Pallav Saxena: and dedicate more time to delivering quality care. Our mission at my secure is all about democratizing senior care. We are dedicated to making healthcare accessible to all the seniors by reducing the cost of care and improving the quality of care.

Pallav Saxena: I’m seriously very proud of being part of that movement that’s reshaping. How care is delivering for our aging population.

Gregory Cave: That’s super important, as someone who has parents that are, you know, entering the healthcare system in that way. It’s very important for me to understand, and it’s good to know that there are companies like my easy care out there that are looking to to do better. And you know, in telehealth. It has evolved, of course, a lot over the years. How would you describe telehealth? 2.0 compared to the early days of virtual care.

Pallav Saxena: Yes, I’m in telehealth.

Pallav Saxena: Took a big jump during the Covid.

Gregory Cave: Yeah.

Pallav Saxena: Everything was in home, and then patients needed care, and how to actually provide the care by keeping the caregivers and the patients safe at the same time, you know. So that’s where it took a big jump.

Pallav Saxena: And now, once we reach to a maturity level, where everybody was comfortable, adapting and adapting to the telehealth.

Pallav Saxena: Then the teleheal 2.0 came up.

Pallav Saxena: So great question, you know, when

Pallav Saxena: telehealth became 1st became the mainstream, it was really just about connecting patient to providers over video.

Pallav Saxena: It was convenient but limited.

Pallav Saxena: Now, what we are seeing now is what is called health 2.0. It’s no longer just about virtual visits. It’s about creating a connected, intelligent care experience

Pallav Saxena: powered by ait and IoT

Pallav Saxena: today’s health telehealth integrates real time data from remote, patient, monitoring devices, allowing providers to make more informed decisions from a distance. It’s like having a window into the patient’s world. 24, 7, and not just during the appointment.

Pallav Saxena: So at my easy care, we saw this opportunity, and we saw that there’s a great opportunity to actually improve the care in this way, and we have taken this to our heart. Our system enables continuous monitoring uses AI to flag early warning signs, so caregivers are notified the moment into human intervention is needed.

Pallav Saxena: Not that they have to sit with them 24, 7 all the time, you know.

Gregory Cave: It’s proactive, and it’s re not reactive.

Pallav Saxena: This isn’t just for hospitals. It’s across the board. Home health, adult Hospice, residential, assisted living. You name it anywhere. The seniors are there. They need some kind of an oversight and on for their care, which is not available, and it’s all possible with our IoT devices.

Pallav Saxena: So by automating routine tasks, giving providers smart insights. We are not only reducing the cost, we are actually improving the care also.

Pallav Saxena: So that’s what telehealth 2.0 is all about the smart, more compassionate.

Pallav Saxena: more connected care that truly meets the people where they are.

Gregory Cave: Absolutely. I remember when you speak about Covid, it was essentially

Gregory Cave: telehealth was essentially a glorified facetime platform, right where there was no technology behind it. It was just about like you said that face to face, visual connection, and I’m sure it was helpful. But yeah, you’re right. You’ve mentioned a lot of pieces there that I didn’t even consider. And you’re right. They’re absolutely all a huge part of telehealth. 2.0. In that case, what do you see, as the main reasons, providers are now embracing these new telehealth solutions.

Pallav Saxena: Well, there are several reasons why these solutions like ours, my secure, are really resonating with the providers. First, st there’s accessibility.

Pallav Saxena: These platforms extend care to remote and underserved, undeserved, underserved communities, ensuring that every patient gets timely help.

Pallav Saxena: Second, they bring the efficiency by automating routine tasks without getting overwhelmed.

Pallav Saxena: For example, imagine

Pallav Saxena: an elderly patient who goes to the bathroom or the restroom, and who every night, before going to the bed at 10 Pm. Comes out for about, and comes out in about 20 min.

Pallav Saxena: for some day he doesn’t come out. In another 25 min or 30 min

Pallav Saxena: our system will detect an unusual activity automatically makes a call using a conversational AI to check if

Pallav Saxena: everything is okay and or if there’s a there might be a some kind of monitoring issue, or a IoT device issue, or something, you know.

Pallav Saxena: But if there’s no response.

Pallav Saxena: and then, if there’s no response, it alerts the responsible caregiver to look into the situation and go there, and this proactive approach is critical, especially considering that falls are the major health risk for the seniors. One in 4 older adults falls

Pallav Saxena: each year leading to millions of dollars of emergency visits and hospitalization.

Pallav Saxena: a classic example. Long time back, a very senior per a.

Pallav Saxena: An old lady used to live next door to my house. She went to the bathroom.

Pallav Saxena: Basically, literally. It was in the early days I was in a condo there at that time, and next door, and she fall in the bathroom, and she was there for 3 days.

Pallav Saxena: trying to sip the water through the tap to survive, and we nobody has any idea. 3 days later a friend of ours actually.

Pallav Saxena: when she couldn’t contact her, she reached out to the cops and she reached out to the and it

Pallav Saxena: told authorities, and they came in and found her in the bathroom

Pallav Saxena: with her kind of like some fractures on her back and all that stuff happened. So these are the things like you.

Pallav Saxena: Our devices can save lives. In instance.

Pallav Saxena: another example is like somebody is basically sitting on the couch for too long and not moving around on a normal day. They normally do move around

Pallav Saxena: our system, can detect and actually tell the caregivers. Hey? There may be some problem with this individual. We see that the diagnosis is showing some kind of a diabetes, so maybe he or she has a swelling in her legs, so needs a doctor’s visit immediately.

Pallav Saxena: so.

Gregory Cave: That’s.

Pallav Saxena: Those other things. Then the 3rd thing is the patient engagement.

Pallav Saxena: So the patient engagement is enhanced through the user friendly interfaces and personalized notifications like friendly, voice-based medication reminders that help the patients feel connected to their care. And finally, these solutions address the rising cost of care, workforce challenges by streamlining operations.

Pallav Saxena: reducing overheads and freezing, freeing up the precious time of the caregivers. This way even a smaller team of providers can provide a high quality, compassionate cares to a larger or bigger population.

Gregory Cave: It’s such. Those are such great points, especially

Gregory Cave: so those are great points, obviously for the caregiver. But on the user side it really gives a sense of independence that’s often lost at this stage of life, especially if you don’t have support. So wow! My easy care is really providing a great solution and and enabling a lot of seniors, it sounds like, remain independent, which is so important to so many people.

Gregory Cave: Wow! That’s awesome.

Gregory Cave: Let’s talk about mobility. Paula. How does having mobile access change the way care is delivered.

Pallav Saxena: Well, mobility is a truly a game changer in care delivery for me.

Pallav Saxena: It means that as a caregiver you’re never out of touch

Pallav Saxena: whether you are at the patient’s home, traveling between the visits, or simply on the move.

Pallav Saxena: having vital, patient informations right on your smartphone or tablet, makes all the difference.

Pallav Saxena: Imagine being able to instantly check on patients. Status, update care plans

Pallav Saxena: or receive real time alerts about any changes

Pallav Saxena: This kind of a connectivity ensures. That helps is always just a tap away.

Pallav Saxena: It’s not just about efficiency, it’s about adding a human touch as well.

Pallav Saxena: Our platform sends friendly voice based reminders for medications and other care needs almost like reassuring conversations.

Pallav Saxena: This personal interaction helps patients feel cared for and connected, and even when they are on their own.

Pallav Saxena: They never feel alone, like, Okay, fine. Somebody’s looking after them.

Pallav Saxena: In essence, mobile access empowers both caregivers and patients, making clear delivery, more responsive, compassionate, and truly personalized.

Gregory Cave: Couldn’t have said it better than myself. Yeah, that’s amazing.

Pallav Saxena: A beautiful example is like

Pallav Saxena: reminding Mary, can you please take the green pill? You didn’t take the green pill today

Pallav Saxena: are working with the dementia or Alzheimer’s patient, and just having

Pallav Saxena: timely talking, the AI talking in a conversational AI, and playing some kind of a game that can exercise your brains, brain, you know.

Pallav Saxena: super important.

Gregory Cave: Yeah, such a small thing. But so many people don’t have that access. And it’s so helpful. So it’s amazing, my really implements that into your solution. I think that’s awesome.

Gregory Cave: When we talk about scaling virtual care, it isn’t. It doesn’t go without its challenges. So what hurdles have you at my easy care faced, and how has my easy care overcome them?

Pallav Saxena: Yes, scaling virtual care definitely comes with its own set of challenges.

Pallav Saxena: Many providers are used to traditional paper-based systems and shifting to digital can feel overwhelming. It likes taking them out of their comfort zone, adapting to new things.

Pallav Saxena: So that’s been the biggest challenge, like adapting to something, explaining everything, especially with this population.

Pallav Saxena: where a lot of people feel a little apprehensive about like, Oh, should I use it or not? Kind of thing, you know. So yeah, it was very challenging, especially in the user adoption side of it.

Pallav Saxena: And so here’s this transition. We designed my secure with an intuitive interface and offer very dedicated support at every step of the way.

Pallav Saxena: Our system adoption is very simple and hassle free. It is built so that there’s literally no learning curve.

Pallav Saxena: The point being is basically you can make a brilliant system. But if there is no user adoption, the product is a failure.

Pallav Saxena: and one of the core principles at mysecure that we have is, we do not create the process and ask our users to align. We look at their process and align our system to their processes.

Pallav Saxena: If you are doing it this way, we’ll make the system to do it this way only, not this way.

Pallav Saxena: We ensure that another big hurdle is ensuring smooth communication among care teams spread across different locations.

Pallav Saxena: For example, one of our partner agencies used to struggle with coordinating schedules, sharing timely updates which sometimes led to missed follow ups delay in care

Pallav Saxena: with our platform, the real time data sharing and integrated messaging. Every team member can quickly access and update the critical, patient information at any moment of time.

Pallav Saxena: plus over smart home integrations. We are known variable sensors, discreetly mounted on the walls. It’s not like a ring or a band, or anything like that.

Pallav Saxena: so they are mounted on the walls.

Pallav Saxena: They continuously track patient activity, and ensuring that if any unusual behavior is detected, such as an extended period in one area. Our server system immediately triggers an alert.

Pallav Saxena: Imagine, if you are in a residential assisted living facility with 70. Some people living there right? And now you find one person is basically idle on the staircase.

Pallav Saxena: A system can alert the administrative office like, Hey, somebody stuck over there. Go take a look at it. He’s been there for over 2 min or 3 min.

Pallav Saxena: Immediately a help can go out, maybe a seizure. Or maybe something happened. You know.

Gregory Cave: Right.

Pallav Saxena: So this proactive approach not only reduces errors, but also helps even a leaner team to provide a great quality and timely care.

Gregory Cave: It absolutely sounds that way.

Pallav Saxena: Yeah.

Gregory Cave: I mean, as you’re talking. I’m thinking of so many different use cases. And it’s really such a great system. How do you.

Pallav Saxena: No, we have got thousands of use cases for these kind of things.

Gregory Cave: Part of it.

Pallav Saxena: More we think.

Pallav Saxena: How’s already playing, you know.

Gregory Cave: Absolutely.

Gregory Cave: How do you keep your solutions accessible and affordable for everyone.

Pallav Saxena: Okay, okay. Can you repeat your question, please? I I think I missed it.

Gregory Cave: No, I’m sorry. I was just saying, you know, based on we were talking about all the different use cases which is incredible. How do you keep your solutions accessible and affordable for everyone.

Pallav Saxena: Oh, great question, great question.

Pallav Saxena: We truly believe that every healthcare provider, regardless of the size, should have access to the best technology without it being cost prohibitive.

Pallav Saxena: So at my secure, we offer flexible pricing models tailored for each organization needs this means that even a smaller agencies which often struggle to pay high subscription costs and are forced to settle with limited features, can access a robust all in one platform without compromise.

Pallav Saxena: How we do it is basically very innovative. What we do is basically

Pallav Saxena: we actually build up the partnerships and negotiate the cost of a lot of different kind of services like claim processing or any other services. We reduce the cost of that.

Pallav Saxena: and then on top of it. What we do is we do show the value of the product itself that actually helps in their operating overhead.

Pallav Saxena: So we combine essential functions like a scheduling, billing, patient records, and even a smart home alerts into one intuitive solution, eliminating the need for multiple subscriptions or reducing the overall cost.

Pallav Saxena: So if you want a digital document, libraries, right? We got you covered. Now you’re paying a separate subscription for e-signing. You don’t have to do it. It’s all covered here. You get the the providers get to save a lot of money in this way. Now, if you’re using a claim processing or a biller cost, our AI system can do an automated claim processing as we are partnered with every payer in the country.

Pallav Saxena: We will. We can submit the claims electronically, track their payments and then reconcile their payments back into the system, using AI, without even the need of a medical biller.

Pallav Saxena: That’s a straight up savings for them.

Gregory Cave: That’s a huge one.

Pallav Saxena: So there’s a lot of those kind of things like.

Pallav Saxena: if a caregiver is basically sent to a particular place and staying with the same patient, or just going on multiple trips to

Pallav Saxena: remind for the medication or administering the medication. A self-service medications with the IoT devices can actually get these taken care of, and caregivers would only need to visit the patients who missed out their medications or critical medications at a certain time.

Pallav Saxena: so that actually saves a lot of time and cost for these providers also.

Pallav Saxena: So all in all.

Pallav Saxena: a low cost subscription can help them save a lot of money that can they put towards

Pallav Saxena: growing their agency or company and provide the quality care while we can actually operate with that affordable price?

Pallav Saxena: So that’s a secret recipe.

Gregory Cave: No, and it’s clear that you guys are really looking at the totality of the concern.

Gregory Cave: Not just, you know, the telehealth piece, but the whole engagement and cost is a big part of it. So you know, allowing these caregivers to really use

Gregory Cave: the platform to get it to the people that needed the most. And you guys are really addressing all those concerns that’s really awesome.

Gregory Cave: Looking towards the future, Paula, what trends do you think will shape the next phase of virtual care and healthcare, and in telehealth sorry.

Pallav Saxena: Well, I would say, the future of virtual care is truly exciting.

Pallav Saxena: We are on the brink of new era, driven by the AI and automation.

Pallav Saxena: Imagine smart home systems that not only monitor a patient’s daily routine, detect unusual activities.

Pallav Saxena: and when the chip and detect unusual changes like when seniors, routine is disrupted, or immediately and immediately alert, the caregivers, if something seems off.

Pallav Saxena: sometimes their routines might change, and they may not, might not be disruption, but they might have adjusted to something. AI can learn that, and actually make changes to their alert and notification systems and change their thresholds of alert and notification. Also.

Gregory Cave: Wow!

Pallav Saxena: So remote marketing will definitely play a big role.

Pallav Saxena: Think about it as a known intrusive sensors and advanced devices that continuously track health metrics, giving us early warnings. If a patient’s condition has started to decline.

Pallav Saxena: this proactive approach can dramatically reduce the hospital admissions, improve outcomes across the home, health care and long-term post-acute care, adult health, residential assisted living and hospice settings.

Pallav Saxena: Our healthcare systems become more interconnected. Seamless

Pallav Saxena: interoperability will ensure that all this valuable data flows effortlessly between the providers, and this integration will make the care coordination way more smoother, better efficient, and ultimately helping in delivering the right care at the right time to every senior

Pallav Saxena: moreover, the key aspect of this evolution is remote, patient, monitoring for self-service care

Pallav Saxena: which is now reimbursed by Medicare also.

Pallav Saxena: So at my secure, we are already offering remote monitoring, chronic care, management for hypertension and the the

Pallav Saxena: and demonstrating that these innovative technologies are making a tangible impact in the real world care management.

Pallav Saxena: Also, virtual care will enable a lot of self-service care as well.

Pallav Saxena: self-medication, administration, a lot of self-care that will happen which will help in managing the increasing cost of the care also.

Gregory Cave: Yeah.

Pallav Saxena: So in essence trends like AI, driven insights, enhanced remote monitoring and improve data. Integration is going to make the healthcare way more effective, accessible, compassionate for aging population. And another fun thing is basically the conversational AI which we have started piloting with our clients. Now.

Pallav Saxena: a simple device with a video monitor, we clone.

Gregory Cave: Good morning!

Pallav Saxena: The caregiver. And actually their video with their permissions. They actually, the seniors do respond to their caregivers because they take care right? Not in a strange way, machine can actually talk to them. So what we have started doing is the conversational AI

Pallav Saxena: and the voice and the face of their own known caregiver would start talking to play the game so that their brains can be exercised, asking them to move around or take the medications on time, and

Pallav Saxena: getting their well-being every now and then, like every 1 h. Mary, how are you doing today? Are you feeling okay?

Pallav Saxena: I’m right here for you. Do you need any help.

Pallav Saxena: It’s an amazing thing they’d never feel alone now.

Gregory Cave: No, and I think the piece that resonated with me the most, and what you just said was around the self service piece. I think you’re right. I think that’s the biggest kind of thing that we’ll be seeing in the future with the telehealth and and incorporating those pieces just like you said is a big part of that. That’s awesome.

Gregory Cave: Finally, how does my easy care plan to keep innovating in this fast changing field?

Pallav Saxena: Oh, well, that’s a big question. We are doing a lot.

Pallav Saxena: This year we are way more. We are more invested in innovation than ever before.

Pallav Saxena: especially in AI and IoT, because we truly believe the future of our care depends on it.

Pallav Saxena: Our goal isn’t just to adapt where healthcare is headed.

Pallav Saxena: we are working to lead the way in shaping it.

Pallav Saxena: We made a major commitment to the AI initiatives this year, pouring resources into building a smart intuitive systems that simplify workflows.

Pallav Saxena: reduce the frictions and deliver insights before they are even needed.

Pallav Saxena: But we are not stopping there. We are pairing that intelligence with next level. IoT capabilities connecting devices, wearables, and sensors that enabled real time remote monitoring like never before. Imagine a world where caregiver can track vitals, spot warning signs intervene early, all without adding to their workload. And that’s what we are building

Pallav Saxena: from chronic care management to medication, adherence to remote, patient monitoring under Medicare. We are creating a seamless ecosystem which everything just works together effortlessly.

Pallav Saxena: Our tech just doesn’t respond to needs. It anticipates them.

Pallav Saxena: Our dedicated research and innovation team is at heart of the at the heart of all this they are constantly exploring. What possible?

Pallav Saxena: Guided by one question, how can we make life better for our providers and seniors. They care for

Pallav Saxena: every product, every feature, every update is rooted in real feedback from the field.

Pallav Saxena: Our customer Advisory Board is plays a very, very, very critical role in every initiative that we take in our company.

Pallav Saxena: Well, we are not changing trends. We are setting them.

Pallav Saxena: Our mission is to democratize senior care through powerful accessible tools, and we are proud to be paving the way with AI IoT and remote monitoring that actually makes a difference.

Pallav Saxena: And we are moving fast. We are thinking big, and we are all in because better care cannot wait

Pallav Saxena: and not just in us market, not in European market. There are other parts of the world and anywhere in the universe, every person, age.

Pallav Saxena: and they need the gear when they get old.

Pallav Saxena: and that’s our. That’s what our mission is to democratize the care

Pallav Saxena: across the globe for every C deserving senior.

Pallav Saxena: So that’s it.

Gregory Cave: That’s amazing. And and really, it’s clear that my Z care

Gregory Cave: is taking something like telehealth, and and really making sure that people understand it’s not just as an add on, it’s a critical piece of the entire healthcare solution by.

Gregory Cave: you know, you know, exemplifying some of the solutions that you guys are providing and and really pushing them in a way that makes it easier. So

Gregory Cave: I want to thank you for this conversation, Paola. You really gave me a lot of insight. I also want to thank all of our listeners for joining us on this episode of digital health transformers for more insight on how myeasy care is making a real difference in care, coordination, and the quality of care. Be sure to visit our website and connect with our community until next time stay engaged and keep transforming healthcare. Thank you so much, Palo.

Pallav Saxena: Alright. Thank you.