Understanding Problems to Lead Change
Retroactive Medicaid coverage is a long-standing protection, built into the program for low-income Medicaid recipients and their healthcare providers.
From the perspective of healthcare providers, the Retroactive Medicaid is a great initiative to maintain the continuity of administered care to those who cannot afford it.
Every day several self-pay encounters, within a provider system, become eligible for retroactive Medicaid reimbursement that are not tracked due to unavailability of a proper system.
Every day many retro-eligible encounters are missed and get expired because they weren’t discovered and billed in time.
A patient can go on to become a Medicaid recipient long after their initial visit. This makes their original encounter with the healthcare facility eligible for Retroactive Medicaid reimbursement. However, tracking a huge number of past self-pay encounters on a daily basis to determine the patient's Retroactive Medicaid eligibility is a challenging task. Our client, a billing company in the US, wanted an advanced bill tracking solution to track retroactive Medicaid reimbursement status.
Defining the Solid Roadmap
Our goal was to create a cloud-powered web application to monitor the reimbursable retroactive Medicaid encounters efficiently and help the healthcare facility users recieve details about un-worked items of the facility.
After brainstorming with the client, OSP proposed a comprehensive system that would bel be connected to the existing Azure database and actual web-application database. The applications users can easily monitor the 'un-worked' items and manage only the status as Billed/Non-Billed.
The applications users can easily monitor the 'un-worked' items and manage only the status as Billed/Non-Billed.
OSP' tailored retroactive Medicaid bill tracking solution provides daily monitoring of every self-pay and sliding fee encounter within the client's patient accounting system for the full length of its respective timely filing period. Our solution can capture the eligible retroactive Medicaid and sends timely alerts to the client's staff with all of the necessary billing detail needed for reimbursement. Our cloud-based and HIPAA-compliant solution offers a date range-based payment reporting feature to view the audit trail past transactions.
Delivering On the Promise
Accessing the client facility's unworked data was the biggest challenge. We smartly integrated the client's existing billing system' Azure database with our web-application database, in order to access the 'unworked' reimbursement data of the client's facility.
We designed the system with an interactive dashboard that can showcase facility name, tracking count and smartly captured count with filter options.
We have worked diligently to create an easy-to-use web-based interface with designated user modules to manage status as Billed/Non-billed.
We ensured automated client ID mapping to associate the sublevel department with specific healthcare providers.
Our custom solution included advanced database management to manage the tracking count, captured and recovered reimbursements with activity tracking and alerts.
OSP' tailored retroactive Medicaid bill tracking solution provides daily monitoring of every self-pay and sliding fee encounter within the client's patient accounting system for the full length of its respective timely filing period. Our solution can capture the eligible retroactive Medicaid, it’s and sends timely alerts to the client's staff with all of the necessary billing detail needed for reimbursement. Our cloud-based and HIPAA-compliant solution offers date range-based payment reporting feature to view the audit trail past transactions.
Building to Deliver Experiences
OSP’ intelligent solution helped the client to enhance the reimbursement by examining all non-billed encounters for Medicaid eligibility and locate potentially billable encounters.
We adopted a flexibile and client-centric approach in our work methodology to solve the significant challenges during the development phase.
OSP managed to achieve 100% HIPAA compliance for patient data and system access.
OSP' cloud-centric retroactive Medicaid bill tracking solution enhanced the efficiency in monitoring each reimbursement encounters. We helped the client to boost the overall reimbursement by tracking each unworked reimbursement data. Our daily alerts feature enables sending automated email alerts to notify the client's billing team whenever an encounter becomes eligible for Retroactive Medicaid. With each alert, the billing team automatically receives the billing detail that needs to be submitted for reimbursement. OSP simplified the most challenging task of capturing all the retroactive Medicaid reimbursement that were going unnoticed and expired beyond their respective timely filing periods.
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